Customer Service

We're a small workshop, not a call center — and we like it that way. Every question gets personal attention from the team behind the lathe.

📦 Order Status & Shipping

Once your order ships, you'll receive a confirmation email with tracking information. Orders typically ship within 3–5 business days and are delivered via USPS or UPS. Standard delivery within the United States takes 5–10 business days.

Haven't received a shipping confirmation? If it's been more than 5 business days since your purchase, please reach out and we'll check on your order.

📍 Shipping Area

We currently ship within the United States only. All orders include free standard shipping. If you're outside the US and interested in a piece, contact us — we may be able to arrange international shipping on a case-by-case basis.

🛡️ Damaged Items

We package every piece with extra care, but if your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging. We'll work with you to repair, recreate, or replace your piece. See our full Refund & Satisfaction Policy for more details.

🎨 Custom Orders & Commissions

Want something made just for you? The artist takes custom commissions and loves bringing your ideas to life. The process starts with a conversation — tell us your vision and we'll discuss wood species, colors, dimensions, and timeline.

Get started by visiting our Contact page or emailing us directly.

🪵 Product Care

To keep your piece looking its best:

  • Wipe clean with a soft, dry cloth
  • Avoid prolonged direct sunlight and extreme heat
  • Keep away from standing water
  • Occasionally apply mineral oil or beeswax to wood surfaces
  • Never use a dishwasher, microwave, or submerge in water
  • Bowls are intended for decorative use and dry foods only
  • Use only battery-operated lights in votive candle holders — never real flames

💬 Get in Touch

We're here to help. The fastest way to reach us is through email:

Email: info@in-o-vations.shop

Location: Gulf Breeze, FL

We typically respond within 1–2 business days.