Refund & Satisfaction Policy

1. Our Commitment

Every piece from In-O-Vations is handcrafted with care and attention to detail. We take tremendous pride in our work, and your satisfaction is important to us. While each piece is one-of-a-kind and crafted to order, we understand that sometimes things don't go as planned — and we're here to make it right.

2. All Sales Are Final

Due to the handmade, one-of-a-kind nature of our products, all sales are considered final. We do not offer standard refunds or accept returns on completed orders.

3. Damaged or Defective Items

If your piece arrives damaged or has a defect, please contact us within 48 hours of delivery with photos of the item and packaging. We will work with you to find the best solution, which may include:

• Repair — If the damage is minor, the artist may be able to restore the piece to its original condition.
• Recreate — For significant damage, we'll work to handcraft a new piece as close to the original as possible. Because every piece is unique, the recreation will be a new one-of-a-kind work.
• Replacement — In some cases, we may offer an alternative piece of equal value from our current collection.

4. Custom Orders

Custom commissions involve time, materials, and craftsmanship tailored specifically to your request. Once a custom order is in progress, it cannot be cancelled or refunded. We encourage thorough discussion of your vision before we begin so that the final piece meets your expectations.